According to it, London, West Midlands and the North West are the best performing rail regions in terms of overall services, while the East of England and Wales remain low on accessibility.
Overall benchmarking scores put West Midlands and the North West at second place with 50%. London stood at first place here, with 59%.
In terms of growth and usage, London was the highest at 73%, followed by the South East at 56% and the West Midlands at 51%. Factors analysed were trips per head, 10-year growth rate and rail mode share.
The research – Benchmarking Rail Services Across Great Britain - was carried out by consultants, Credo, in association with Campaign for Better Transport.
Peter Wilkinson, director of franchising, Department for Transport said:
“There are challenges for all regions in improving performance. The industry and local government must consider how we best work together to tackle the issues this report raises.”
However, on the service quality front, both London and the West Midlands were quite low with 36% and 41% respectively, compared to the highest scores in Scotland at 55%.
Accessibility scores remain high for London at 68%, followed by the West Midlands at 57%, despite having low value for money scores. East of England emerged the lowest in this category at 17%.
Scottish rail services – which operate under a devolved management for the Scotrail franchise – showed high passenger satisfaction, while Welsh rail services had relatively low levels of usage, accessibility and satisfaction, including the second lowest level for accessibility at 22%.
The research recommends focus on passenger satisfaction around key themes of station cleanliness, security, investments on fleet modernisation and locally identified fare subsidies.
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