The West Midlands police faced strong criticism for the wrong timing of their tweets and updates. The tweet was about a fall in the bus crimes in the West Midlands and was put up on the same day as Phillip Simelane, charged with the murder of Christina Edkins was presented in court. Twitter users have called it ‘insensitive’. More news updates on it can be found here
Details of a case of sexual assault on a West Bromich bus were released recently. The incident took place on January 7.
Media reports with press statements from the police, the head teacher and friends on details of the Christina Edkins case:
The maintenance of bus stops in the city is carried out by the public transport authority Centro through maintenance contracts being given out to commercial companies.
Over 100,000 pounds is allocated annually for these maintenance contracts.
But are any records kept of the repair work? Is data collected to find out what needs to be changed to make the system work efficiently?
How much money and time does it take for repairing a single bus stop Real Time Information (RTI) screen? Where do the funds come from?
What are the ways in which you can contact Centro to get the screens in your neighbourhood working?
In an interview with Pete Bond, head of the ‘Transforming Bus Travel’ team of Centro, Brum Transport tries to find out the answers to some of these questions.
This post is a collation of the various media reports that were published within days of the incident. Links to most of the articles (that are still available online) are included here:
While her local community remembered 16 year old Christina Edkins in their Sunday prayers, football fans at the West Bromwich Albion’s Hawthorns ground joined in a minute’s round of applause.
Christina was stabbed to death on Thursday on a bus on Hagley road, here in Birmingham. The incident took place when she was on her way to school on number nine bus at about 7:30am. A post mortem has revealed that she died as a result of a single stab wound to the chest.
At Saturday’s match several members of her family were present as Christina was an avid West Brom fan and her parents Jason and Katheleen are season ticket holders. According to some media reports, her family saw this as one of the best ways to remember their daughter.
In a press statement on Friday night, the West Midlands police said that a 22 year old male suspect arrested for allegedly murdering Christina has been sectioned under the Mental Health Act. He was picked up on the basis of CCTV footage available with the police.
Detective Superintendent Richard Baker said in the statement:
“Despite this latest development, the investigation continues and we need to hear from anyone who has not yet come forward. We’re not looking for anyone else in connection with the murder. But we appeal to people to come forward with any more details they may have about the incident.”
A total of 16 passengers were travelling on the bus with Christina on Thursday and only half of them have contacted the police yet.
Christina had tweeted a month ago about a man ‘worrying’ her on the bus. She tweeted:
“This man is worrying me on the bus. Keeps getting up and walking up and down and sitting at different places.” Less than 24 hours before she was killed, she tweeted saying “why can’t nothing go right?”
The police is going through her social media profiles as a part of the ongoing investigation, but have clarified that as of now there is nothing to suggest she was being targeted.
In a journalism lecture, one of my teachers once said:
“A lot of a journalist’s time is spent waiting outside the offices of bureaucrats.”
Time and again I find this to be the most important lesson: patiently pestering people and not going away when they really want you to go away.
Chasing a story on the maintenance of bus stops takes me back to this lesson. Its been over three weeks now since I started asking questions to Centro – the Company that runs bus stops and the Real Time Information (RTI) screens in Birmingham.
The Big question that remains unanswered – who is really responsible for these screens?
The other questions that I’ve been asking are:
- How much money is spent on these information screens?
What method is used to decide which bus stops in the city need the screens? Is it decided on the basis of the number of commuters using a bus stop or are they placed after certain distances or in high traffic routes etc? Is any survey or study carried out for it?
Have any complaints been received about this issue from commuters? How are complaints dealt with?
The first set of questions that I asked and their answers from the Press Office were these:
1. How many bus stops in the city have electronic display boards?
There are currently 54 bus stop totems* in the city centre which were installed as part of a transport information overhaul in Birmingham city centre in autumn last year. Currently 10 totems display full real time information with the others set to follow later this year after further electrical work is carried out.
*To clarify, the difference between a totem and an RTI screen, here are pictures of the two:
A totem installed at the City Centre last year
An RTI screen at a bus stop on Birchfield road, Perry Barr
2. How often are the bus timings updated?
Buses which are installed with tracking devices will allow the displays to be updated immediately. For buses without these devices, timetable information is displayed to show the time of the next scheduled service. All National Express buses now have tracking devices installed and once the technology has been tested more than 80 per cent of the region’s buses will be capable of showing this real time information.
3. How is data collected for them? For instance are any surveys etc carried out?
Data is provided from each of the bus operators and is processed through Centro’s systems to ensure we are able to update the displays with the latest information we have.
4. In cases where the display boards develop faults/ stop working, who carries out the maintenance and how long does it take to get them working again?
There are designated maintenance workers who are tasked with repairing any faults to real time information displays. They aim to visit the site within three days. The length of repair can vary depending on the nature of the fault.
5. Have any complaints been received about this issue from commuters? How are complaints dealt with?
Any complaints relating to Centro’s services go through our Customer Relations department who aim to respond within 10 working days. We have recently received our first round of Market Research feedback since installing the new information systems. A sample of 200 passengers was taken and 81 per cent of those asked said they were happy with the accuracy of the electronic information. A further 91 per cent reacted positively to the location of the totems and said they found the information useful.
What I thought would be ‘not so difficult to obtain’ information and what began as polite exchange of emails and phone calls with the press office has now turned into a Freedom of Information (FOI) request and waiting for the 21 day period to be over so that I can take it further. I started working on this story on February 13 and I’m still waiting for answers.
Many more such queries revealed that the RTI screens are not directly maintained by Centro, but by private contractors for which tenders are invited. On asking about the annual budget for this work, at first unofficial sources revealed that it goes up to £150,000 per year. But no confirmation was available from Centro on this. The Press office said such information is commercially sensitive and cannot be disclosed to the media.
However, experts are of the view that most of the details I have asked so far are well within the ‘public interest’ domain. If a company or organisation seeks exemption, they need to justify the exemption of such commercially sensitive data against the public interest test, as per Information Commissioner’s Office (ICO) guidelines.
An updated version of this information, (revealed by the FOI response from Centro on March 15, 2013) is available in my next blogpost.